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Complaint Procedure

Last Updated: Friday, 04 October 2019 11:04

The Management, under direction from the Advisory Council of the Global Standard gGmbH has developed a complaint procedure to ensure a formalised, timely and effective means of handling and resolving any complaints raised with regard to:

- unauthorised, false or misleading use of the GOTS logo or other claims related to GOTS (certification)
- failures or omissions in the course of the GOTS certification procedure
- any other abuses of the GOTS quality assurance or the licensing and labelling system
- violations against the ownership and other rights of/in the Global Organic Textile Standard

Complaints referring to a subject as listed above are accepted by any company, organisation or individual.
So as to formalise and ease the handling of complaints a specific complaint form has been developed.
The complainant is generally requested to use this form so that his complaint can be processed.

 

Fill out the complaint form

For issues related to the implementation of the GOTS quality assurance and labelling system

1. Your contact details (will remain anonymous, if desired)

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2. Who is this complaint against?

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3. Subject of the complaint. At least one answer is required

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4. Details of the complaint

Please describe your complaint below as precisely as possible, giving the reasons for your suspicion, also any steps taken so far in pursuing it. Please attach all relevant information and documentation.
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Please upload necessary files

5. Further information / comments

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6. Authorisation

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Please accept the data privacy policy
After evaluation of your complaint and the information you have submitted, we will inform you about the processing of the complaint and if further information is required to be able to progress it appropriately. GOTS thanks you for making the effort to file this complaint, which will help to assure and further improve the GOTS quality assurance and to safeguard the credibility of the GOTS programme and its labelling system.