GOTS provides a complaint procedure to ensure a formalised, timely and effective means of handling and resolving any complaints raised with regard to:
unauthorised, false or misleading use of the GOTS logo or other claims related to GOTS (certification)
failures or omissions in the course of the GOTS certification procedure
any other abuses of the GOTS quality assurance or the licensing and labelling system
violations against the ownership and other rights of/in the Global Organic Textile Standard
Complaints based on any of the criteria listed can be made by any company, organisation or individual. In order to formalise and ease the handling of complaints, a specific complaint form has been developed, which complainants are requested to make use of.
Fill out the complaint form
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