Complaint Procedure

Please complete all required fields!

1. Your contact details (will remain anonymous, if desired)

Complaint type *

I represent a company
I am a private Person

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Company *

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Name *

Please fill in your name

Address *

Please fill in your address

Phone *

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Email *

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Website

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Do you wish to keep this complaint anonymous? *

Yes No

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Did you find the Company/Organisation in the GOTS Certified Suppliers Database? *

Yes No

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Company not found by license number in the GOTS Database Company not found by name in the GOTS Database

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2. Who is this complaint against?

Legal name of company / organisation *

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Contact person(s), if known *

Please write unkown, if not determinable

Address *

Please write unkown, if not determinable

Email *

Please fill with a valid email address

Website *

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Article was bought online? *

Yes No

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Article was bought in store *

Yes No

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Name of store (required if article was not bought online)

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4. Details of the complaint

Please describe your complaint below as precisely as possible, giving the reasons for your suspicion, also any steps taken so far in pursuing it. Please attach all relevant information and documentation.

Please describe your complaint: *

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If applicable, please enter any steps taken so far, such as persons contacted, responses received, etc.: *

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Please enter any evidence that supports your complaint. If relevant, kindly quote any violated GOTS criteria or procedures: *

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Relevant information that substantiate the complaint (e.g. scanned samples of false label applications, links to websites where false information is provided; correspondence, certificates or other documents that support the claim). *

links to websites where false information is provided
scanned samples of false label applications
correspondence
certificates
other documents that support the claim

at least one selection is necessary

Link to websites where false information is provided *

Please enter a valid url starting with http:// or https://

Upload scanned samples of false label applications, correspondence, certificates or other documents that support the claim *

Please upload necessary files

5. Further information / comments

Please note down any further information or comments that are relevant to your complaint and its processing that is not covered / does not fit to any of the above points:

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6. Authorisation

Confirm complaint *

I confirm that the details and information I am submitting are, to the best of my knowledge, accurate and true.

Please confirm

Accept data privacy *

I agree that the above data may be used and saved in order to reply to my inquiry. I can withdraw my consent at any time. Further information can be found in the Privacy Policy under Privacy Statement.

Please accept the data privacy policy

Choose a region

Please select a region responsible for your complaint request

After evaluation of your complaint and the information you have submitted, we will inform you about the processing of the complaint and if further information is required to be able to progress it appropriately. GOTS thanks you for making the effort to file this complaint, which will help to assure and further improve the GOTS quality assurance and to safeguard the credibility of the GOTS programme and its labelling system.

Complaint Procedure

Fill out the complaint form

1. Your contact details (will remain anonymous, if desired)

2. Who is this complaint against?

3. Subject of the complaint. At least one answer is required

4. Details of the complaint

5. Further information / comments

6. Authorisation

Complaint Procedure

Fill out the complaint form

1. Your contact details (will remain anonymous, if desired)

2. Who is this complaint against?

3. Subject of the complaint. At least one answer is required

4. Details of the complaint

5. Further information / comments

6. Authorisation

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